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215

Title

Responding to Online Toxicity: Which Strategies Make Others Feel Freer to Contribute, Believe That Toxicity Will Decrease, and Believe that Justice Has Been Restored?use asterix (*) to get italics

Authors

Alison I. Young Reusser, Houghton University; Kristian Veit, Olivet Nazarene University; Lisa Gassin, Olivet Nazarene University; Jonathan Case, Houghton UniversityPlease use the format "First name initials family name" as in "Marie S. Curie, Niels H. D. Bohr, Albert Einstein, John R. R. Tolkien, Donna T. Strickland"

Year

2023

Picture

Abstract

<p>When we encounter toxic comments online, how might individual efforts to reply to those comments improve others’ experiences conversing in that forum? Is it more helpful for others to publicly, but benevolently (with a polite tone, demonstrated understanding of the original comment, and empathy for the commenter; Young Reusser et al., 2021), correct the post? Is going along with or joking along with the commenter in a benevolent way helpful? Or is retaliating – returning toxicity for toxicity – the best strategy? Using real Reddit conversation pairs – a toxic comment followed by a reply – as stimuli, we conducted a pilot study (n = 126 participants) and propose an experiment (proposed n = 1122 participants) investigating the impact of three kinds of replies to online toxicity (benevolent correction, benevolent going-along, or retaliation) on observers’ self-reported freedom to contribute to the conversation, their belief that the toxicity will be reduced, and their overall impression that justice has been restored. We found evidence that… These findings suggest…</p>

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Keywords

online toxicity, benevolence, online conversation, Reddit, empathy

Methods that require specific expertise (optional)

NonePlease indicate the methods that may require specialised expertise during the peer review process (use a comma to separate various required expertises).

Thematic fields

Social sciences

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Submission date

2022-06-08 18:35:48

Recommender

Chris Chambers

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